Privacy Policy – Pak Gems Data Protection Commitment

1. Overview

Pak Gems ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform, whether through the website at pakgems.pro or through the Pak Gems mobile app. This Privacy Policy sets out in plain terms what personal information we collect when you use our services, why we collect it, how long we keep it and what your rights are in relation to that data.

By registering an account or continuing to use the Pak Gems platform, you confirm that you have read and understood this Privacy Policy and that you agree to the practices described in it. This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy.

If anything in this policy is unclear or if you have a specific question about how your data is handled, please reach out to us through the live chat on the platform or via the contact details at the end of this document. We are happy to explain anything in more detail.

2. Personal Data We Collect

The type of personal data Pak Gems collects depends on how you interact with the platform. Below is an overview of the main categories of information we hold.

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number	Account registration and age verification
Contact Data	Mobile number, email address	Account communications and support
Financial Data	JazzCash/Easypaisa account reference, transaction history	Processing deposits and withdrawals in PKR
Technical Data	IP address, device type, browser, OS	Security, fraud detection and platform performance
Usage Data	Games played, session duration, login history	Improving the platform and responsible gaming monitoring
Communications Data	Support chat transcripts, in-app messages	Resolving queries and improving support quality

We do not collect sensitive data such as biometric information, religious beliefs or political affiliations. We also do not store full payment card numbers or mobile wallet PINs — payment credentials are handled directly by your payment provider and are never stored on Pak Gems servers.

3. How We Collect Your Data

Pak Gems collects personal data through the following methods:

• Direct interactions: Information you provide when you register, deposit, withdraw, contact support or update your account settings.
• Automated technologies: Technical data collected automatically when you use the website or app, including cookies, log files and usage tracking tools. See the Cookies section for more detail.
• Payment providers: Transaction references and confirmation data received from JazzCash, Easypaisa, Raast and bank payment gateways when a deposit or withdrawal is processed. We receive confirmation of a transaction but never receive your full payment credentials.
• Identity verification processes: When you provide documents such as a copy of your CNIC for verification, this data is collected and stored securely for compliance and fraud prevention purposes.

4. How We Use Your Personal Data

Pak Gems uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your player account.
• Process deposits and withdrawals in PKR via your chosen payment method.
• Verify your identity and age when required.
• Detect and prevent fraud, money laundering and other prohibited activities.
• Personalise your game lobby and bonus offers based on your activity.
• Send you account-related notifications such as deposit confirmations and withdrawal updates.
• Operate the VIP programme and calculate tier eligibility and rewards.
• Monitor for responsible gaming concerns and apply self-exclusion or limit tools when requested.
• Improve platform performance, fix bugs and enhance the mobile app experience.
• Respond to your support queries and maintain a record of our interactions.
• Meet any applicable legal obligations relating to record-keeping and fraud prevention.

5. Payment Data and Security

All financial transactions on the Pak Gems platform — deposits and withdrawals in PKR — are processed through encrypted, secure connections. We use SSL (Secure Sockets Layer) encryption across the entire platform, meaning all data transferred between your device and our servers is protected in transit.

5.1 What We Store and What We Do Not

When you deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is handled by your payment provider's own secure systems. Pak Gems receives only a transaction reference and confirmation of the amount — we never receive, process or store your mobile wallet PIN, bank account password or full payment card details. This means even in the unlikely event of a security incident on our servers, your actual payment credentials are not at risk from Pak Gems' side.

5.2 Fraud Prevention

Pak Gems uses automated monitoring systems to detect unusual patterns in account activity that may indicate fraud, unauthorised access or money laundering. When such patterns are detected, the relevant account may be temporarily suspended pending investigation. Technical data including IP addresses and device identifiers is used as part of this monitoring process.

5.3 Account Security

You play an important role in keeping your own data safe. Always use a strong, unique password for your Pak Gems account. Do not share your login details with anyone. If you believe your account has been compromised, contact the support team immediately via live chat so the account can be secured.

6. Sharing Your Personal Data

Pak Gems does not share your personal data with third parties except in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners solely to process your deposits and withdrawals.
• Identity verification services: Where third-party verification tools are used to confirm identity documents, the minimum necessary data is shared securely for that purpose only.
• Game providers: Your player account identifier (not personal details) may be shared with game providers to facilitate gameplay, resolve disputes and maintain game logs.
• Legal requirements: If Pak Gems is required by applicable law or a lawful authority to disclose certain data, we will comply with that requirement. Where legally permissible, we will notify you before disclosing your data in this way.

All third parties with whom Pak Gems shares data are required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing or unrelated purposes.

7. Cookies and Tracking Technologies

Pak Gems uses cookies and similar technologies on the website and in the app to provide core platform functionality, remember your preferences and analyse how the platform is used so we can improve it.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function — these enable login sessions, maintain your account state and process transactions. The platform cannot operate without these.
• Performance cookies : Collect anonymised data about how players use the platform — which pages are visited most, where users drop off and how long sessions last. This helps us identify and fix issues.
• Preference cookies: Remember your platform settings such as language preference, last visited game category and display options so you do not have to re-set them every visit.
• Security cookies: Used to detect and prevent fraudulent logins and automated bot activity on the platform.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing ones and set preferences for specific websites. Please note that disabling essential cookies will affect your ability to use the Pak Gems platform — for example, you may not be able to stay logged in or complete a deposit.

Adjusting cookie settings in your browser does not affect data that has already been collected. If you want to request deletion of data previously collected via cookies, please contact the support team as described in the Contact section below.

8. How Long We Keep Your Data

Pak Gems retains personal data only for as long as it is needed for the purpose for which it was collected, or as required to meet legal obligations. The general retention periods we apply are as follows:

• Account data: Held for the duration of your active account plus a further period after closure for fraud prevention and legal compliance purposes.
• Transaction records: Financial transaction logs including deposits and withdrawals in PKR are retained for a minimum of five years, as is standard practice for financial record-keeping.
• Identity verification documents: CNIC copies and other verification documents are retained for the period required for compliance and fraud prevention purposes, and securely deleted when no longer needed.
• Support communications: Chat transcripts and support correspondence are retained for up to two years to allow for dispute resolution and quality improvement.
• Technical and usage data: Log files and usage data are typically retained for up to twelve months before being anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Your Data Rights

As a Pak Gems player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us through live chat or the email address listed in the Contact section.

• Right to access: You can request a copy of the personal data Pak Gems holds about you at any time.
• Right to correction: If any of the information we hold about you is inaccurate or incomplete, you can ask us to correct it. For basic details such as your mobile number, you can update these directly in your account settings.
• Right to deletion: You can request that we delete your personal data. Please note that some data may need to be retained for legal or fraud prevention purposes even after your account is closed, as described in the retention section above.
• Right to restrict processing: In certain circumstances, you can ask us to restrict how we use your data while a concern or query is being resolved.
• Right to data portability: You can request a copy of your data in a structured, commonly used format where technically feasible.
• Right to object: You can object to certain types of data processing, such as the use of your data for platform analytics, though this may affect certain personalisation features.

10. Children and Minors

The Pak Gems platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out at registration and may be required again at the point of withdrawal or if any concern arises about a player's age.

If you believe that a minor has registered an account on the platform or that a minor has accessed an adult account, please contact us immediately via live chat. Any account found to belong to a minor will be closed and any balance held will be refunded to the payment method on record after verification.

We strongly encourage account holders to keep their login credentials private and to use device-level parental controls to prevent minors from accessing gambling platforms. For more guidance, please visit our Responsible Gaming page.

11. Changes to This Privacy Policy

Pak Gems may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer or applicable data handling requirements. When meaningful changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players through the platform.

We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the Pak Gems platform after any update to this policy constitutes your acceptance of the revised terms.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the Pak Gems support team. We are available 24 hours a day, seven days a week through live chat on the website and app.

You can also contact us by email at: [email protected]

Please include your registered mobile number or account username in any data-related query so we can locate your record and respond accurately. All data-related queries are handled with full confidentiality by our support team.